The Great Enigin Knowledge Base
Here at Enigin HQ, we’ve all been involved in producing the online knowledge base for our partners and distributors. I’ve seen similar things on other websites and have found them very useful, but have never really thought about what goes into producing them and making them happen. My colleague responsible for moderating the Enigin Knowledge Base was away all last week attending an exhibition so I was given the responsibility of keeping an eye on all incoming ‘tickets’ and assigning them to different Enigin team members which was very interesting.
So basically, an Enigin Partner or distributor logs into our Knowledge Base and looks for an answer to their question. If they can’t see anything relating to it, they can post a ‘unique question’. This will instantly get sent through to the Knowledge Base team who will answer it for them as well as add the question to the Enigin Knowledge Base so everyone can benefit from it.
As well as questions and answers for each Enigin product, there are videos, demonstrations, manuals, software updates and exciting Enigin news. This is a very useful tool which makes the whole enquiry process a lot more user friendly and streamlined.